There’s a new kid on the block. Windsor Animal Hospital

There’s a new kid on the block this month – Windsor Animal Hospital has opened its doors to Penang’s pet and wildlife community.

Starting with 4 veterinarians but planning on 7 this 24 hr clinic will always have someone on the front desk for worried pet lovers.

The plan is to get patients in and out from the separated dog and cat waiting
areas in 30 minutes. In peak times there will always be two vets working simultaneously in the well appointed clinic offices.

As well as state of the art sterile operating room with a specially designed veterinary table with 6 degrees of movement, there is a preparation annex for the administration of anesthetics and pre op services.

For patients who require 24hr medical care there are two wards – one for dogs and one for cats.

There is also a specially designed animal shower room.

Perhaps the most revolutionary addition for The Penang animal care scene is the establishment of a laboratory with fully trained technicians to provide feedback the same day to vets and owners. The lab will have veterina11720616_961467440543250_371853811_nry calibrated technology and will be able to perform hematology, urine, and skin analysis in a quick turnaround. The full time lab technician will relieve the vet of these duties to enable him/her to see more patients.

The clinic also features a room with special leaded doors and walls to enable digital X-rays and ultrasounds to be taken. This will show instantaneous results and is also much lower radiation than conventional X-ray rooms.

There is also an isolation pen for animals with suspected contagious illness.

In a totally separate area the clinic will provide limited boarding facilities for both cats and dogs. The focus here as in the clinic is on having professional animal handlers tend to the boarders needs. In fact the clinic nurses will all be human trained and the clinic is training them as vet nurses via an Australian online veterinary school.

All patients records will be computerized and specialist software has been employed so that the business can easily be grown.

And last but not least there will be a dermatology shopfront. This is where ongoing treatment of skin conditions can be carried out using the correct medicines and protocols.

Dog Friendly Penang spoke to veterinarian Indian qualified Dr Shibu for this article. He specializes in emergency and critical care and internal medicine. At the time of the interview two other vets were on board – Malaysian qualified and highly experienced general physician Dr Sam and soft tissue and exotic medicine specialist Australian qualified Dr Lim.

Please share your vet experiences with us.

Coconut Oil for Dogs

Dog Friendly Penang Coconut Oil for DogsMost of us have heard of the many benefits that coconut and coconut oil can give us humans, but if you have pets, you may be delighted to know that coconut can also help them enormously.

Coconut oil consists of more than 90% saturated fats, with traces of few unsaturated fatty acids, such as monounsaturated fatty acids and polyunsaturated fatty acids. The lauric acid in coconut oil has antibacterial, antiviral, and anti-fungal properties. Capric and caprylic acid have similar properties and are best known for their anti-fungal effects.

I have used coconut oil and essential oils for my many animals over the past 14 years to help with a variety of issues such as dry, itchy skin and a variety of other skin issues, fungal infections, sore muscles, bad breath, hairballs, coughs, hair loss, asthma to name a few.

All animals can benefit from coconut oil – I’ve used it on dogs, cats and horses with great success. You can give the coconut meat and/or the oil in their food/on their paws for them to lick off.  They love it!

Some of the benefits of coconut oil therapy:

  • Heals dry, itchy skin and skin conditions such as eczema and dermatitis (also can relieve itching from stings/bites). It is particularly beneficial for horses when they get bitten by horse flies
  • Improves your pet’s coat, making it sleek and glossy
  • Can reduce / eliminate doggy breath odour
  • Can treat fungal infections
  • Improves digestion and digestive issues such as irritable bowel syndrome and constipation
  • Improves nutrient absorption
  • Helps cats with hairballs, and dry sore throat
  • Regulates and balances insulin and thyroid function
  • Has anti-bacterial, anti-fungal, and anti-viral properties therefore will enhance your pet’s general health and help them fight infections and diseases
  • Lubricates the joints, therefore can help with arthritic and bone pain
  • Helps prevent diabetes

Start off with adding a teaspoon in your pet’s food (or some will lick it out of our hand).  Alternatively rub a little on the tops of their paws.  Apply directly onto skin conditions twice a day.  Have a great time with it, and remember it is good for you too!

This article was written by one of our lovely readers, Nikki Jordan. It was republished with permission and originally appeared on her website. You can find Nikki on her new Facebook page, Lotus Living

Dog Services :: Bringing a dog from Canada {Doogie’s Journey}

DoogieDebra recently moved to Penang with her two cats (a 13 yr old and a 2 yr old) and her rescue dog, Doogie, who is a real Momma’s boy. Debra has kindly shared her story about the move with us to publish for Dog Friendly Penang readers.

Moving to Penang, Malaysia is our second overseas move from Canada. We had previously moved to Hong Kong with two cats and it was extremely easy. This time, from Canada to Malaysia, we found there were more restrictions, plus a week of quarantine that was not required in Hong Kong.

During a visit to Penang last year I spoke to a lady who had moved with her two dogs to Penang and had complained that they were delivered to her home looking scraggly and full of thorns. Given Doggie’s timid nature and the information I’d received about quarantine, the two flights required plus the seven days in quarantine were a real worry for me.

I booked the flights myself through Cathay Pacific and used a local company, Aerofleet Systems Sdn. Bhd, to handle everything on the ground in Penang. Aerofleet systems organised the permits, booked quarantine, met our pets on arrival, organised vet checks and transported them to quarnatine. They also delivered them to our home at the end of the seven days in quarantine. Everything was done through email and payment was made when our pets were delivered to our door in Penang.

Company details in Penang:
Aerofleet Systems Sdn. Bhd
22-B, Jones Road,
10250 Penang, Malaysia.
Contact: Peggy

Because of the negative feedback I’d received about quarantine, I was feeling quite apprehensive about it, as these are my furry babies. In addition to Doogie’s separation issues, my 13 yr old cat also had a few mild health issues.

I decided to out the quarantine facilities myself, to see what they are like. Since I was so busy settling in and also thinking the worse of the facilities, I decided it would be easier if I went toward the end of the seven day period. I went on day six. You can visit anytime during the visiting hours and just drop in.  Trying to find the place can be a bit of a challenge, but with my new taxi friend I had been using for a few days, we managed to find it and he stayed with me while I visited them.

To my great surprise, the large kennels were very clean! My pets were clean and happy to see Mom. They assign one person to care for your animal for the duration of their quarantine.  My taxi driver translated for the man assigned to my pets and he told me how they were doing and how stubborn my dog is. He would not go to the bathroom inside the kennel area – he would wait until he got taken out on the grass. That’s my boy! My old cat wasn’t eating very much so I brought some canned food and he gobbled it up right away.

The next day all three babies were delivered to my apartment. They arrived clean and happy. All my worrying was for nothing; quarantine was clean and Aerofleet were great to deal with.

My tip is to remember to get all the required shots and health certificates required for a smooth transition and that all payment at the Penang end need to be made in cash.

Thanks for sharing your story Debra! If you’ve relocated to Penang with your pooch, we’d love to hear your story and share with our readers. Please contact us!

Dog Services :: Changes to dog import requirements to Australia

We are pleased to share that some of the requirements for importing a dog into Australia have changed.

One of the key changes is a reduction in the minimum post-entry quarantine period from 30 to 10 days. This is not only great news for your pooch, but great news for your wallet!

The new import conditions will apply to dogs and cats (except those exported from New Zealand) imported into Australia on, or after, 3 February 2014. From 2 December 2013 you will be able to apply for an import permit under the new import conditions.

How is this possible? The Department of Agriculture had this to say on their website:

  • The policy review concluded that an increased emphasis on offshore preparation is an effective and practical approach to achieving Australia’s appropriate level of protection, affording a reduction to the period of post-entry quarantine.
  • The review determined that the risk of rabies could be managed offshore by a combination of vaccination, laboratory testing and export country approval, instead of requiring 30 days minimum post-entry quarantine.
  • The specified post-entry quarantine period, of 10 days minimum, is to manage the risk of a number of external parasites and associated vector-borne hazards of biosecurity concern.

Apart from the reduction in quarantine time, there are a number of other changes. Here is a summary of the key differences from their website:

Dog Import Requirements to Australia

The Depart of Agriculture have a full list of FAQs about the changes on their website.

As import and export requirements are always subject to change without notice, it’s always important to check back with the relevant government department well in advance of your planned move dates – especially if it might mean positive changes like these ones that make the move a little bit easier and potentially cheaper!

Dog Friendly Accommodation :: Casa Grande

We’re always on the hunt for new dog friendly accommodation and we’re pleased to share our latest find, Casa Grande.

Casa Grande is a small gated community located on Jalan Brook, opposite the Penang Sports Club. Inside the grounds are 24 two story, semi-detached and detached bungalow. The bungalows sit amongst tropical gardens and all have a yard, in varying sizes, for your pooch. Dogs are allowed on a case by case basis for each bungalow.  We know of a few Dog Friendly Penang readers currently living in the community with their pooches.

casa grande penang

The nearby area of Jesselton is a good place to walk your dogs, with very quiet, flat streets. You may even spot Noogie in the area! Rose Park is a quick 5 minute drive away, and if you’re keen to get involved, you’ll also find the Penang Agility Association grounds just across the road.

What we like about Casa Grande is that these landed properties are located inside a small gated community so you have the space of a landed property but the security and features of a condo like a pool.

You can find rental and sale listings online by searching for ‘Casa Grande Penang’

How to get there:

Casa Grande is located on Jalan Book, just off Jalan Utama.

Dog Services :: Pet Sitting, Andrew Blackadder Wilson

AndrewHello Dog Friendly Penang followers.  It’s Billy the Kelpie here and I am feeling a little bit affronted.  One of my good mates told me about a fabulous dog sitter …… but the rub is he also loves those soft fluffy other four legged things!   I won’t even be able to get away from the darn cat on holiday.

Andrew Blackadder Wilson is a “mature” (I’m also called mature and I’m 12) house and pet sitter with a great sense of humor – but he better not be too humorous about my food when he sits for me.  Hailing originally from beautiful Scotland (I like that as my breed has a Scottish connection), Andrew has lived in Asia for many years.  When he is not pet sitting in Penang he is investigating life in the surrounding countries – which of course couldn’t possibly be as good as ours.

Andrew says when people want to go on vacation they worry firstly about their pets (quite right, too), secondly about their plants, and thirdly about leaving their properties vacant.   He said he can take care of all of that for you. So long as he takes care of my food, water and walks I don’t really care much about the plants:-).

He insists on meeting the whole family prior to taking up his role.  In my case he would need to know my routine, my likes and dislikes and my special needs – after that I won’t even mind if he talks to the darn cat!   He also finds out what needs you have in relation to securing the property, feeding the fish, watering your garden and generally looking after the home.

Andrew requires a couple of weeks notice prior to your vacation and is able to provide an arms length of happy references for his services.  I haven’t had the pleasure yet but I will let you know what I think when I do – I’ll even let you know what the darn cat thinks!

As Andrew travel’s around a bit the best method of contact is via email on

Dog Services :: Banned & Restricted Dog Breeds

Like most countries, Malaysia restricts the import of certain breeds into the country.

The Department of Veterinary Services, Malaysia (DVS) publishes a guide for importing pets to Malaysia, that includes a list of breeds that are currently restricted or banned.

Below is a list of restricted or banned breeds that was sourced from the DVS website. You should always check their website for the most up to date information.

Importation of Restricted Breeds of Dog

Importation of restricted breeds of dog is allowed only for the purpose of being own pet and also guard dog. Importers need to make an official written application to DVS for approval in advance.

  • Rottweiler
  • Doberman
  • German Shepard/Alsatian including Belgian Shepard and East European Shepard
  • Bull Mastiff
  • Bull Terrier
  • Perro de Presa Canario

Importation of Banned Breeds of Dog

The following breeds of dogs are BANNED from being imported into Malaysia under any circumstances:

  • Pit Bull Terrier/Pit Bull (also known as American Pit Bull, American Pit Bull Terrier, American Staffordshire Terrier and Staffordshire Bull Terrier)
  • American Bulldog
  • Neapolitan Mastiff
  • Japanese Tosa
  • Akita
  • Dogo Argentino
  • Fila Braziliero